Christmas 2024 / New Year Delivery

Christmas 2024 Delivery deadlines

  • Regular free parcel post orders $99+/ $12.95 under $99 - Order by midnight Monday 9 Dec to ensure your parcel is picked, packed and dispatched in time for Christmas. 
  • Express Post orders should be placed by midnight Monday 16 Dec to ensure your parcel is picked, packed and dispatched in time for Christmas. 
  • NZ  - order via International Parcel Post need to be placed by midnight on Tuesday 3 Dec to ensure your parcel is picked, packed and dispatched, with international time frames for Christmas. 

Orders placed after the above deadlines are not guaranteed to make 25 Dec timing; and once products leave our warehouse we are unable to impact any fast tracking or changing of address with Australia Post.   It is not uncommon for Aus Post to experience demand challenges on their delivery service during this time, so we strongly suggest you double check Australia Post estimated delivery times from postcode 3194 to your postcode - this is especially valid for regional customers.

Orders / Delivery After Dec 20

Our office will be closed after Friday 20 Dec , and will re-open on Thursday 2 January 2025.   Your orders will continue to be processed during this time, and will be dispatched by our warehouse team in the order they are received. WE ARE NOT ABLE TO FAST TRACK OR MANIPULATE DELIVERY TIMES.  Please note - our staff do not work on public holidays.  Due to the 28/29 DEC weekend and many public holidays at this time, delivery timelines will be affected.

Returns

Our Returns Department will re-open on Monday 6 January: returns will be processed and refunded in the order in which we received them. Refunds will be processed back via the payment method.    Please see HERE for further detail on returns. 

As always, we thankyou for your support, patience, and respect as we work hard to provide you with great customer service during the festive season with limited staff.